Guidelines

Important information on Klarna and PayPal dispute and return shipping

• Pre -orders cannot be canceled.
• Cancellations are only accepted within 24 hours and include a fee of 13 % of the sales price (transaction and processing fees).
• With your own damage The right of withdrawal expires on the goods.
• Damage during shipping justify to exercise the right of withdrawal.
• In the event of a violation of our general terms and conditions (GTC) Collection fees as well as possible legal fees collected at the expense of the customer.

Important NOTE: Opening a PayPal case or dispute without prior contact and without waiting for an answer can have legal consequences. Customers who do this risk claims for damages of up to $ 2,000.

Department of disputes: Customers can solve a dispute within 7 days. Please note that no debt collection fees are collected in the event of such a solution. Please also note that a 100% guaranteed solution is found every time the case is closed.

Return shipping guidelines

The return shipping takes place in our warehouse China, because we have to dispose of all back items returned from hygienic regulations. Of course we make sure that the disposal environmentally friendly and all guidelines are observed.

We thank you for your understanding of our return policy.